5 Hospitality Phrases Guests Remember Most

How you greet guests opens a communication gate between you and them. The phrases to welcome guests used in hospitality establishments create an impression on your guests; and they remember it even after returning home. If you don’t use the right hospitality phrases from the start of a guest’s stay, they would not be expecting an at par experience; which usually is the case. By using the right hospitality words to greet guests during their stay; and sourcing the high-quality hospitality supplies such as D ZEE pool towel collection from D ZEE Textiles, be assured; your guests would always book you whenever they return. There are many phrases you can use by using top 5 hospitality phrases guests remember most; would create the positive impact you wanted for your guests.

The hospitality phrases you should use across your hospitality establishment includes:

1.     Greeting / Welcome to…

Your first impression from the second someone enters your property sets the tone for the rest of their stay.

It is essential your guests are greeted with utmost warmth when they walk through your doors. There is no such thing as second chances when it comes to prepping a guest for the rest of their stay. You need the right hospitality words used with the right conviction regardless of the time when the guest enters the property. Guests checking in late at night are super tired and so are; but when they are greeted with warmth and given attention, it does take away from their tiredness giving them something to look forward to during their stay.

Train your staff to always greet guests throughout the day as a habit whenever they see someone pass through the door. From the person opening doors, to the bellboys who come in contact with guests need to warm and extend their wishes to the guests.

2.     How can I Help/ Can We Help You with Something Else…?

Prompting your guests to share their requests, allows them to be comfortable in approaching you when in need.

Not all guests are always open about sharing their requests as they don’t want to seem like they are imposing or they just might be uncomfortable. You don’t want to lose out on any opportunity to help them or bring bad reviews for the hotel. When guests are asked and prompted into sharing requests and asking for help, they feel comfortable and it reflects positively on your hotel also.

Have all your staff members, from the front desk to the servers, to the bellboys, always ask guests if the need help without something before leaving the guest alone. By making this a standard practice, you will improve your services that are otherwise neglected.

3.     I Am Happy To/ It Has Been a Pleasure….

Your guests need affirmation that serving them has been a pleasure in every way; you need to choose the right hospitality words to make the right impression.

Apart from phrases to welcome guests, you need to also use phrases that affirm your services and your passion to serve them. All guests checking into hotels have the mindset that the staff will cater to all their needs. When you use phrases that affirm that thought, they feel happy. Out of all the 5 hospitality phrases guests remember most, this is the most effective one that makes guests feel comfortable.

Everyone coming in contact with guests should use these hospitality phrases. Whether it is something simple as opening the door or catering to any special requests. Guests would not only remember this, but also spread a positive word of mouth and reviews. This in the long-term helps your business increasing re-bookings and attracting new guests.

4.     Thanking Guests Hospitality Phrases

Guests are paying you and expect a service that will make it worth investing in your hotel; but thanking them regardless would reflect positively on your hotel.

Thank you is generally a word people should use more often in this industry. Guests should know at every point they are appreciated and you are thankful they choose to stay with your hotel. That is why, from check in to check out, guests should be thanked for their presence.

Your staff should frequently use phrases to welcome guests in and out of the hotel and thank them for their presence. Remember, the more special guests feel during their stay, they would recommend you and would also plan their next trip with you.

5.     We Would Love to Host You Again/ We Look Forward to You Being Our Guests Again

Not only phrases to welcome guests but also to say good bye should be made a norm to let guests know they are always welcome to stay with you.

Repeat business is always more profitable for hotels in the long run. Hospitality words used while guests are leaving your hotel should be chosen after great deliberation. If you fail to thank them or make them, feel welcome again, guests would likely choose another hotel the next time. Not only choosing the right hospitality phrases while; guests leave but the conviction with which the hospitality words are said to the guests is important. The right convictions deliver your sincere thoughts at wanting to host them again.

Your front desk during the checkout process should be trained accordingly. It would always have the guests remember their positive experience with you the next time they are planning to visit.

Conclusion,

Hospitality phrases that guests listen to while traveling does leave an impression on them; especially when it is being backed with the same service.

The 5 hospitality phrases guests remember most have been shared with you. Along with these, you can use hospitality phrases that work in other parts of your hotel. If you have a restaurant, phrases to welcome guests and after serving them would include, “hope you enjoyed your food”, any allergies we should be aware off”.

Always remember, by choosing the right hospitality words across your hospitality establishment, creates an overall impression on the guests. You need to always go a step above in letting them know they are always welcome.

Apart from these 5 hospitality phrases guests remember most which hospitality phrases or hospitality words do you think should be used across the hospitality industry? Let us know in the comments below.